How can incremental improvements lead to major victories for our company?

Today I’m joined by Michael Anthony Lord, the Vice President of Field Operations for 1-800-GOT-JUNK. Michael is an operations superstar and manages not only a remote team, but an entire network of franchisees.

We got deep into the tactical nitty gritty of navigating all the changes that come with business and how to set yourself up for success every step of the way.

My favorite part is that by making incremental improvements, we not only improve business performance, but we also establish a culture of winning on our team.

Connect with Michael on LinkedIn: https://www.linkedin.com/in/michael-lord-837ab164/

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