Topics covered in this episode:

How Ken and his family designed and manufactured a brand new product in the pet industry

Dealing with intellectual property issues for new products (like patents and trademarks)

How offering a more generous return policy actually correlated with a reduction in returns and more positive reviews

Scaling a new ecommerce business while continuing to work a regular job

Links mentioned on the show:

Shopify Entrepreneurs Facebook group

The Cost of Obtaining a Patent in the US

How to add a wholesale area to your store without an app

Shopafree

WheekyPets.com