In the age of Ai, and tech and more tech we still need humans and more than ever before.

_ Chatbots, chatbots chatbots

-reducing cognitive load on the rep by getting every single agent an AI assistant 

-Trends post Covid-19

1. Embrace WFA - Work from Anywhere
2. Beware of data/asset protection
3. Think about its impact on channels
4. Full view of the customer experience.

GQ is cofounder of LTV plus - https://www.ltvplus.com/author/gq/

Twitter: https://twitter.com/gqfu