Rob Volpe is a thought leader in the role of empathy in marketing and the workplace. Frustrated with the steep drop in empathy skills and the lack of solutions to help people reverse the decline, Rob set out to understand what people need to do in the moment of engagement in order to reach empathy. The result of his work is The 5 Steps to Empathy, which he brought to life in the “thoughtful, funny and informative” new book Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. Join us as we talk with Rob about this crisis and how he believes it can be reversed.

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