FSA Podcast

65. What to do When a Client Ghosts šŸ‘»

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  • "Hey, I know we had a call scheduled yesterday about helping you lose that 20 pounds. Obviously it wasn't a good time, no worries. I tried to reach you a few times as well. Just as a small business owner, it's so important to me that our clients have the best experience. So can I ask, was there something I said or did?"

    • Chapters

    00:00 Introduction and Frustration with Prospect Ghosting

    02:14 The Push Pull Buying Process and Sustainable Growth Model

    03:10 Reasons Why Clients Ghost and Acceptable/Not Acceptable Reasons

    06:25 The Importance of Effective Nurturing

    07:23 Step 1: Sending a Message Before the Call

    08:22 Step 2: Sending a Follow-Up Message After Waiting for Five Minutes

    09:51 Step 3: Calling at the 10-Minute Mark

    10:50 Step 4: Leaving a Voicemail

    12:15 Step 5: Sending a Message the Next Day and Asking for Feedback

    13:36 Continuing to Nurture and Adjusting Frequency Based on Engagement

    14:04 The $97 a Week Program: Affordable Business Coaching

    ...more
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    FSA PodcastBy Brent Kromer