In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance of employee and customer experience to the business, how traditional KPIs do not matter, how using ServiceNow enables them to innovate and how trust and transparency is the key to succeeding with service experience data.
More at <a href="https://happysignals.com/">https://happysignals.com/</a>

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance of employee and customer experience to the business, how traditional KPIs do not matter, how using ServiceNow enables them to innovate and how trust and transparency is the key to succeeding with service experience data. More at https://happysignals.com/

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance of employee and customer experience to the business, how traditional KPIs do not matter, how using ServiceNow enables them to innovate and how trust and transparency is the key to succeeding with service experience data.
More at <a href="https://happysignals.com/" rel="noopener noreferrer">https://happysignals.com/</a>

7. CIO Interview: Virgin Trains, John Sullivan

Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you.

To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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7. CIO Interview: Virgin Trains, John Sullivan

7. CIO Interview: Virgin Trains, John Sullivan