This podcast examines seven key customer-centric strategies crucial for business growth.

These strategies include:

- enhancing customer focus

- integrating artificial intelligence for personalisation

- emphasising sustainability

- creating omnichannel experiences

- achieving personalisation at scale

- building trust through shared values

- leveraging emerging technologies like AR/VR.

The discussion uses examples from companies like Allbirds, Patagonia, Netflix, and Sephora to illustrate successful implementations.

Ultimately, it is argued that prioritising customer needs and using innovative technology are essential for long-term success.

Denyse concludes by offering her consulting services to help businesses implement these strategies.