According to Outgrow, 3 out of 5 millennials have used chatbots at some point in their life.
According to Gartner, by 2023, 30% of customer service firms will use AI-enabled process orchestration and continuous intelligence to perform proactive client services.
Furthermore, incorporating AI into multichannel customer engagement systems will increase operational efficiency by 25% by 2025, according to Gartner.