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Educating associates is a core competency of any solid contact center operation.  In episode 141 of Advice from a Call Center Geek, we look at 7 Effective Call Center Training Tips You Can Implement Easily.

Topics in this episode include:
Focusing On the Major Call Center Skills
Equipping Your Agents with Sufficient Product Knowledge
Creating KPIs for Every Training Session
Making Training Sessions Practical and Easy to Implement
Fostering Continuous Improvement
Provide Constructive Feedback
Map Out a Clear Growth Pathway for Your Agents

Follow Tom: @tlaird_expivia
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Text Me: Text "education" to 814-247-0633

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel