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Outsourcing is not for everyone, and we have been very open about that, in fact, we did an entire episode on 10 reasons why you should NOT outsource.

These 7 falsehoods though are topics that organizations that are new to call center outsourcing think are reasons why they would NEVER outsource.  

This is a false narrative.  In this episode, we talk specifically about these seven excuses for reasons not to outsource.

These are:

• Thinking you will love total control
• Quality will take a hit
• Not being able to integrate your data systems
• Your program is much to complex for an outsourcer
• Turnover will be high
• Security Concerns
• Issues with the cloud

Blog Post Link:
https://expiviausa.com/7-falsehoods-about-outsourcing-your-call-center/

 Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel