The Craft & Calling

7 - How to Fix Broken Communication in Construction | Leadership, Trust & Systems

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Communication can build or break your business - let’s talk about building it stronger.

In this episode of The Craft & Calling, host Christene Marie sits down with Ron Nussbaum, Founder and CEO of BuilderComs and host of the Construction Champions Podcast. A former U.S. Marine turned construction entrepreneur, Ron is on a mission to eliminate chaos in the construction industry through better communication, leadership, and systems.

Together, they unpack why communication breakdowns cost construction companies millions, how to build SOPs around trust and transparency, and why truth, not fear, creates the best customers.


Ron also shares how veterans’ discipline, clear handoffs, and customer empathy can transform job sites into high-performing teams.

If you’ve ever struggled with dropped handoffs, client misalignment, or frustrated crews, this episode is your blueprint for change.

🔍WHAT WE TALK ABOUT

  • The #1 communication breakdown costing construction companies time, trust, and profit
  • How to create smooth handoffs between sales and production that build customer confidence
  • Why honesty and transparency are more powerful than perfect performance
  • The role of leadership, systems, and emotional intelligence in building better teams
  • How BuilderComs is changing the game for construction businesses through messaging-first technology
    • 🕒 CHAPTERS

    0:00 Intro

    3:36 Why Communication is Construction’s Biggest Problem

    6:44 Chaos Without Systems: Where Breakdowns Begin

    10:22 Two Points Where Companies Drop the Ball Most

    14:47 The Power of a Proper Handoff Between Sales & Production

    21:29 Transferring Trust: How to Bridge Sales to Delivery

    23:26 Emotional Connection and the Human Side of Construction

    29:32 Truth Over Fear: Why Real Talk Wins the Right Clients

    35:13 Eliminating Callbacks: The 10x–100x–1000x Cost Rule

    40:22 Truth as a Brand Strategy and Leadership Practice

     

    ⭐RESOURCES

    The 11 star experience talk by Airbnb Founder Brain Chesky: https://www.youtube.com/watch?v=gMvM3g0_ebA

     

    ⚒️JOIN THE CRAFT & CALLING COMMUNITY

    https://thecraftandcalling.com/linktr/ 

    👤 GUEST BIO: RON NUSSBAUM

    Founder of BuilderComs

    U.S.M.C. Veteran 

    Host of the Construction Champions Podcast

    BuilderComs is transforming the construction industry by addressing its most significant challenge: communication. We offer customizable systems and software designed to streamline project management, enhance client relationships, and eliminate inefficiencies.

    Ron Nussbaum is the founder and CEO of BuilderComs, the messaging-first project management platform built specifically for construction teams. A former U.S. Marine turned entrepreneur, Ron is on a mission to end chaos in the construction industry by helping builders communicate better and build faster. He’s passionate about leadership, legacy, and creating tools that actually serve the people in the field.


    🔗 CONNECT WITH RON

    LinkedIn: https://www.linkedin.com/in/ron-nussbaum/ 

    Website: https://www.buildercoms.com/ 

    Instagram: https://www.instagram.com/theronnussbaum/?hl=en 

     

    💡THANK YOU FOR WATCHING

    • Watch Next: → [Previous Episode - Why Grit, Gratitude, and Faith Define Great Entrepreneurs:  https://youtu.be/HVpn4zr-UpE
    • Question for You: What’s one communication system you’re ready to fix in your business this week?

      • #CraftAndCalling #ConstructionLeadership #BuilderComs #RonNussbaum #CommunicationInConstruction #ConstructionChampions #TradesLeadership #BuildingLegacy #ConstructionBusiness #SystemsAndProcesses #LeadershipPodcast #Craftsmanship #BusinessGrowth #ChristeneMarie #EntrepreneurshipInTrades

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      The Craft & CallingBy Christene Marie