Cleanliness is arguably the most important aspect of running a successful hotel or restaurant - Beautiful properties can be hugely diminished if they’re dirty and the reverse is true… older, unrenovated properties can be enhanced if they are kept sparkling clean - Cleanliness accounts for an overwhelmingly large portion of customer perception of your business and you’ve got to have an eye for detail to do it well - If detail isn’t a strength for you then you’ve got to be especially present during the task and take your time when inspecting - Well maintained properties can forgive shortcomings in service delivery or exacerbate small service missteps.

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Proven Principles is a hospitality operations consulting and coaching company built on the best practices of the luxury hotel industry.

We help customer-service focused businesses and vacation rental property owners drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management.

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