Have you found yourself in a difficult situation lately? Have you dealt with a difficult client or customer? How do you deal with your customers after a rough start to your day? 

 

In today's episode I discuss:

 

• The 7 steps to handling any difficult conversations or situation. 

 

• Remaining calm
• Listening 
• Wait until the other person is calm 
• Apologizing 
• Find common ground 
• Move towards an endpoint
• Next Steps  

 

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