This EPISODE OF DEEP DIVES FROM DENYSE shares seven customer experience (CX) lessons learned from the author's personal hospital stay.

Each lesson, such as prioritising customer comfort and addressing issues promptly, is illustrated with a business application and supported by statistics from various reports.

DENYSE emphasises placing the customer at the centre of all business operations to boost loyalty, profitability, and overall success.

The discussion concludes by encouraging businesses to seek opportunities for improvement in their CX strategies, implying that inspiration for better business practices can be found in unexpected places.

Check out C3Centricity.com, where Denyse offers services for a business process audit to help implement these principles.