In this episode, Mike and Paul are joined by Gary Batroff, Senior Manager from West Monroe's Customer Experience practice, to discuss seven key mindset shifts (and other best practices) that Voice of the Customer (VOC) Program Owners should adopt to help revive, or reignite, their programs if they find themselves stuck in a "rut".

7 Mindsets to Revive Your Voice of the Customer (VOC) Program

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

Share 7 Mindsets to Revive Your Voice of the Customer (VOC) Program

Sign up to save your podcasts

7 Mindsets to Revive Your Voice of the Customer (VOC) Program

7 Mindsets to Revive Your Voice of the Customer (VOC) Program