In this conversation, Wyatt peaks with Fred Stacey, CEO of Cloud Tech Gurus. Fred shares insights from his extensive career in the call center and technology industries. He discusses his distaste for Vegas, the evolution of customer experience, and the impact of AI on the future of contact centers. Fred emphasizes the importance of agent experience, mentorship, and work ethic in achieving success. He also highlights the role of trusted advisors in navigating the complex telecom landscape and the need for companies to prepare for AI integration.

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