Have we entered a new era of Customer Success?

Welcome gtmPROs!

Join us in this episode for a candid discussion on the future of Customer Success in an era where AI and automation are making their mark. We'll talk about how technology is reshaping roles in sales and marketing and why we believe these are taking over some CS activities. More importantly, with this evolution we believe it is critical for these teams to unite to continue delivering exceptional CS experiences. Systems Thinking at it's core. We'll also touch on the role of Revenue Operations in bringing it all together. Hope you like it!

Resources:

• Jason Lemkin Post on Peak CS
• Nick Mehta (CEO Gainsight) post referencing "Amp It Up"
• David Schneider Post on CS massive teams
• Markus Rentsch on CS gets little credit