<p>Building a Superuser program, selecting the right members, and launching it into the world.</p> <ul> <li style="font-weight: 400;">Superusers:</li> <li style="list-style: none; display: inline;"> <ul> <li style="font-weight: 400;">Resource: <a href= "https://docs.google.com/document/d/1aukPuOv6tvJoj-HJ7Km82eZkiXAkwY-obzAQLVeEpB4/edit?usp=sharing"> Sample Superuser Guidelines</a></li> <li style="font-weight: 400;"><a href= "https://pages.vanillaforums.com/vanilla-conversations-may-2020"> Erica and Brian’s Vanilla Conversations Talks</a></li> <li style="font-weight: 400;"><a href= "https://www.nngroup.com/articles/participation-inequality/"> Participation Inequality</a></li> <li style="font-weight: 400;"><a href= "https://www.salesforce.com/blog/2020/03/salesforce-mvp-2020-celebration.html"> Celebrate your Superusers</a></li> <li style="font-weight: 400;"><a href= "https://www.linkedin.com/in/hollygfirestone/">Holly Firestone</a> (<a href= "https://www.youtube.com/watch?v=9Sc-ir2UwGU">Theme Song</a>)</li> <li style="font-weight: 400;"><a href= "https://www.linkedin.com/in/tuvyle/">Tuvy Le</a></li> </ul> </li> </ul> <ul> <li style="font-weight: 400;">Sponsored by: <ul> <li style="font-weight: 400;"><a href= "http://vanillaforums.com/">Vanilla</a> cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs.</li> </ul> </li> </ul>

Building a Superuser program, selecting the right members, and launching it into the world. Superusers: Resource: Sample Superuser Guidelines Erica and Brian’s Vanilla Conversations Talks Participation Inequality Celebrate your Superusers Holly Firestone (Theme Song) Tuvy Le Sponsored by: Vanilla cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs.

<p>Building a Superuser program, selecting the right members, and launching it into the world.</p> <ul> <li>Superusers:</li> <li> <ul> <li>Resource: <a href="https://docs.google.com/document/d/1aukPuOv6tvJoj-HJ7Km82eZkiXAkwY-obzAQLVeEpB4/edit?usp=sharing" rel="noopener noreferrer"> Sample Superuser Guidelines</a></li> <li><a href="https://pages.vanillaforums.com/vanilla-conversations-may-2020" rel="noopener noreferrer"> Erica and Brian’s Vanilla Conversations Talks</a></li> <li><a href="https://www.nngroup.com/articles/participation-inequality/" rel="noopener noreferrer"> Participation Inequality</a></li> <li><a href="https://www.salesforce.com/blog/2020/03/salesforce-mvp-2020-celebration.html" rel="noopener noreferrer"> Celebrate your Superusers</a></li> <li><a href="https://www.linkedin.com/in/hollygfirestone/" rel="noopener noreferrer">Holly Firestone</a>&nbsp;(<a href="https://www.youtube.com/watch?v=9Sc-ir2UwGU" rel="noopener noreferrer">Theme Song</a>)</li> <li><a href="https://www.linkedin.com/in/tuvyle/" rel="noopener noreferrer">Tuvy Le</a></li> </ul> </li> </ul> <ul> <li>Sponsored by: <ul> <li><a href="http://vanillaforums.com/" rel="noopener noreferrer">Vanilla</a> cloud-based customer community software. Drive loyalty, grow sales, and reduce service costs.</li> </ul> </li> </ul>

🔓 7: This is not a popularity contest

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

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🔓 7: This is not a popularity contest

🔓 7: This is not a popularity contest