If you want a quick summary of my "Why We Fail" book in the form of two AI-generated voices discussing the seven main types of customer experience failure, then this episode is for you.

7 Types of Customer Experience Failure

Noise Between Stations is a podcast about the potential of digital design hosted by Victor Lombardi. We explore the intersection of the Internet, software, hardware, business, and life. We explain things in layperson's terms, but most of our audience is designers and technologists. We focus on issues like product design, visual design, interaction design, information architecture, content strategy, and business strategy. Noise Between Stations is hosted by Victor Lombardi, author of the book Why We Fail: Learning from Experience Design Failures.

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7 Types of Customer Experience Failure

7 Types of Customer Experience Failure