In this episode, Vera and Lenka are joined by Jessica Holmes. She’s the Senior Manager of Partner Care at ConnectWise. She leads a global team dedicated to turning complex partner challenges into solutions - and with nearly a decade in the MSP world, she knows what it takes to support people through the tough stuff and help them thrive.

Her own career path took a big turn when a leader saw her potential and encouraged her to step into something new - a reminder of just how powerful it can be when someone believes in you.

But Jessica’s story doesn’t stop at tech. She helps run a UK-registered dog rescue charity and also volunteers with a therapy dog organisation - work that keeps her grounded in compassion and reminds her daily of the importance of care, whether for people or pets.

Jessica shares her journey into the tech industry before going into specifics about her work in partner care. She talks about how she de-escalates difficult situations and how often she’s a sounding board for people.

She tells Lenka and Vera why she thinks we all need empathy training and why keynote speakers should use more positive reinforcement in their talks. She shares who’s in her support group and how she deals with frustrations.

Vera asks Jessica to share her best and worst days in business, one things she’d change about the industry and what she loves about it.

Mentioned in This Episode

• ConnectWise
• MSP Community: The IT Nation