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#70 Your Contact center needs a Makeover (for free)
- Is the stereotype of contact center true?
- Did you watch the show about the call center called Outsourced
- The characteristics of a bad contact center environment in one word is surveillance
- If you do not trust your employees you are doing it wrong
- Contact centers create too many rules for the exceptions not the rule.
- Are your rules for the employees or for you
- Tips for making changes in the contact center for the better without spending a penny
- Getting to the bottom of the employee sentiment.
- Reach out to Bob @bobfurniss on twitter
- Reach out to Amas @amastenumah on twitter
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By Amas Tenumah- Is the stereotype of contact center true?
- Did you watch the show about the call center called Outsourced
- The characteristics of a bad contact center environment in one word is surveillance
- If you do not trust your employees you are doing it wrong
- Contact centers create too many rules for the exceptions not the rule.
- Are your rules for the employees or for you
- Tips for making changes in the contact center for the better without spending a penny
- Getting to the bottom of the employee sentiment.
- Reach out to Bob @bobfurniss on twitter
- Reach out to Amas @amastenumah on twitter