After talking about dealing with — supporting — clients, Jelly thinks it’s worth touching on supporting the users of your app. He and Ben talk about his experiences with GIFwrapped and get into why it’s important to be positive, how to improve your app to get in front of support requests, and why support can be part of your marketing strategy.

• Mobile Couch 18: The Cache They've Got in Their Pocket (feat. Stuart Hall)
• Duct-Taping The Gates Of Chaos Shut - Halle Winkler (Vimeo)

We'd love it if you got in touch! We are @_mobilecouch on Twitter and you can even email us at [email protected], if you're so inclined!