Dr. James Hedges, Director of Professional and Continuing Education at Westminster College, is devoted to understanding, negotiating, and managing the relationship his institution has to the chaotic and shifting environment within which it now finds itself. James describes his work, compares it to the work he did as a faculty member, and offers lessons learned from his current role: chaos can create opportunities, negotiation and confidence is key, discussing workplace issues with colleagues is important and therapeutic, and opening to and accepting ambiguity and failure is necessary, among others.