What is the impact of asking questions and actively listening, instead of talking, in the sales process? How does this approach contribute to building trust and rapport with potential customers?

In sales, it's not about talking someone into buying, but about listening to the customer. Ask questions and truly listen to the answers. The goal is to make the customer feel understood and cared for.

This episode is an excerpt from one of my training sessions where I talk about effective empathy.

Tune in to learn how showing genuine care can lead to successful persuasion.

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