In today’s quickcast, I address a critical issue that’s leading to burnout among our mentor team—constant communication with clients. Whether it’s through text, Facebook Messenger, or email, managing multiple channels of communication can quickly become overwhelming, leaving mentors feeling buried and sometimes unresponsive.

Once you start communicating with a client on a certain platform, it can be hard to stop. If you reply on Facebook Messenger, for example, clients begin to expect that same level of availability. But this is unsustainable, and it leads to burnout.

In this episode, I’ll walk you through how to set clear communication expectations with your clients, so you’re no longer managing multiple platforms, and you can protect your personal time.

Here’s what you need to do:

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2. Provide clients with your @twobrainbusiness.com email address from the first call.
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5. Set the expectation for a 24-hour response time.
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8. Direct all communications back to email—and never give out your personal phone number.
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The benefits of this shift are clear:

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• It filters your communications, reducing the overwhelming volume of messages across different platforms.
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• It creates a record of all client communication, protecting both you and your clients.
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• It safeguards your time and ensures you’re able to manage your workload without constant interruptions.
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This episode is all about maintaining professional boundaries, preventing burnout, and staying focused on delivering value to our clients without sacrificing your well-being.

Take action today: Set the right expectations with your clients and protect your time.