It was great to connect with Vonda in this episode.  Vonda is an operations specialist  Vonda has been working on, improving the Operations for over 20 years.  In 2023 Vonda hired 17 people.  We discussed at length the process of onboarding so many people in such a short period.  We also discussed how she has transitioned the agency to a tech forward company.  This is a great episode to hear about educating, training, improving your team.  Enjoy!  

https://www.linkedin.com/in/vondacopeland/

🕒 0:01 - 🏢 Integrating acquired locations into a centralized accounting system.
🕒 2:49 - 🔄 Embracing change and improving efficiency in a real estate agency.
🕒 7:32 - 🤝 Hiring process and staffing challenges in a community-based agency.
🕒 13:07 - 💻 Remote work's impact on team dynamics and learning.
🕒 17:14 - 🌐 Remote work processes and quality assurance.
🕒 20:13 - 🏆 Using a software platform to recognize and support employees.
🕒 26:32 - 🎓 Training and support for new insurance agents.
🕒 31:27 - 🔒 Retention strategies for insurance agents.
🕒 36:35 - 📱 Technology use in insurance agency.
🕒 40:42 - 📚 Improving employee training and communication within an insurance agency.
🕒 46:48 - 🔄(Repeat) Embracing change and improving efficiency in a real estate agency.