Brian Proctor started his hotel career in Canada but soon hot-footed it down to the States, where he built a career working for the best hotel companies in the business. After taking a turn in corporate serviced apartments, Brian started his own consultancy, Leeds Hospitality Group, and a weekly podcast, Tuesday's Thanks. Susan and Brian talk about working together, how NOT to design hotel rooms for short people, and when to break ties with your local mafia boss.