Today's podcast guest is Molly Clark.  She is the owner of Molly Clark Coaching and Consulting with a focus on Culture, Leadership and Human Resource needs. We discuss her immediate engagement with the culture of Ritz-Carlton and memorizing the "employee promise" and "credo" within moments of being hired. 

Her first service experience came when working at a deli during high school.  She was taught the value of customer engagement and offering a warm welcome.  Within 15 feet of the counter, she would notice and observe the client, within 10 feet of the counter she would smile, and within 5 feet she would share a verbal greeting. 

In her 20-year human resources career in luxury hospitality, she has cultivated best in class cultures, achieved five-diamond status awards, and developed individuals and teams within human resources, operational and executive groups. Molly is SHRM-SCP (Senior Certified Professional) certified as well as a certified coach through iPEC(Institute for Professional Excellence in Coaching), accredited by the International Coaching Federation (ICF).  More information on Molly and her services can be found at:  mollyclarkconsulting.com

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