A San Jose-native, Heather Swan is the Chief Happiness Officer at Zoom, a video conferencing tool that works on any device. She started as an employee #15 and now Zoom has grown to over 700,000 clients worldwide, she has worked in every sales role within the company and has consistently hit her quotas.

Heather has previous experience in the retail sales space, particularly for Tory Burch shoes and medical devices. Today, she shares the perspective of founding a startup from an employee perspective and some qualities a great salesperson must have.