Overstock.com's Kate Soffe was among the more than 70 buyers who participated in ECRM's first virtual session ever: the Healthy Living, Vitamin & Nutrition session, which was held last week. During the span of four days, ECRM hosted more than 630 face-to-face meetings between buyers and sellers of vitamins, supplements and nurition products on the Connect platform. 

In this episode, Kate gives us an overview of her experience with the virtual session. She discusses how she worked with our client success team to prepare for using the platform and its tools. She then gives details on she used those tools during her appointments to take notes, rate the meetings and communicate followup timelines to suppliers. What's more, all of this information was accessible on the followup site, which she was able to review following her meetings. This enabled her to start her followups with suppliers as soon as the session ended. We wrap up with a look into the future, and the role virtual will continue to play as we get out of the pandemic.

Click here to read the Q&A with Kate Soffe on the ECRM Blog: https://ecrm.marketgate.com/Blog/2020/05/The-ECRM-Virtual-Session-Experience-A-Q-A-with-Overstocks-Kate-Soffe

Watch the Youtube video interview here: https://www.youtube.com/watch?v=U-3VgsGRK78

ECRM Blog: https://ecrm.marketgate.com/Blog

See the list of ECRM's category-specific virtual sessions: https://ecrm.marketgate.com/sessions