Today I am interviewing Mark Roberts who appeared on my 100th episode as one of the panel of 5 guests. This mini-episode is to highlight what Mark brought to the conversation on the 100th show.

Mark shared how the customer landscape had changed, and that we need to understand through data insights to become 1. Trusted advisors to our customers 2. Brand loyalty is now about efficiency 3. Be transparent as an organisation and ensure what and how you share is a driver for increased trust.

Connect with Mark:

LinkedIn: https://www.linkedin.com/in/markaroberts/

Website: https://otbsalessolutions.com/

Email: [email protected]

Helping SME’s build resilient, high performing teams and businesses, quickly, so they can innovate, deliver, and thrive.

The SME’s I work with typically struggle/suffer/ with one or more of these challenges:

- no clear strategy

- dysfunctional team dynamics

- not knowing their vision or mission

- feeling stuck and procrastinating

- business not growing

- leadership challenges

If you want support in helping your organisation thrive, do get in contact with me:

https://www.julianrobertsconsulting.com