Skift Meetings Podcast

#77 Al Hutchinson: Paving The Way During Unprecedented Challenges

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This episode features Al Hutchinson, CEO and president of Visit Baltimore and chair of Destinations International.

The conversation focuses on the obstacles facing the industry and how important it is to come together to contribute to long-term solutions.

Here are a few of the topics we cover:

  • How the role of destination management companies has changed.
  • Dealing with systemic racism in the industry and how diversity, inclusion and equity, and that it must be an ongoing initiative. 
  • Gun violence and the role a destination marketing organization can take. 
  • How do we train, motivate, and educate employees with a focus on customer service,
  • Why it’s important to create a compelling story. 
  • Why mental wellness is a critical issue.  
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    Skift Meetings PodcastBy Skift Meetings
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