The Art of Product

77: Reset Your Perspective

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Ben’s been checking in with Tuple users to find out how things are going. Things aren’t working perfectly with the product. Before this feedback, he was feeling pretty good about things. It’s not the feedback’s fault, but Ben focusing too much on it.

Derrick can empathize with Ben because of his experience with Level. It takes just one negative outcome to have an irrational impact on your mental state. Reset your perspective!

Today’s Topics Include:

  • Considering additional indicators within Tuple to gain feedback
  • Ready to buy another seat? Tuple’s first expansion revenue
  • Having a healthy level of stress vs. being in a state of complacency or false optimism
  • As a coping mechanism, Ben reached his goal to mediate every day for a month
  • Don’t let negativity infect everything else; improvement and growth are important
  • Onboarding process and positive changes between original and revised product versions
  • Oh no! Say it isn’t so; Tuple’s using Slack for feedback dialogue
  • Lack of sleep didn’t stop Derrick from shipping performance improvements to Level
  • Derrick expresses gratitude for open source technology that he’s using to build Level
  • Tuple team finally getting a paycheck, a well-earned achievement; Derrick did the opposite and transferred a bucket of cash into Level’s account
  • Getting to the next level of swag; trials and T-shirts to put credit card on file
  • Product advice and ideas for notifications and posts in Level’s Inbox
  • Selling annual deals to specific people, companies; we’re in this together for the long haul
  • Trying to find time to write and talk about journey of starting a new product and company

    • Links and resources:

    Art of Product on Twitter

    Derrick Reimer Website

    Derrick Reimer on Twitter

    Ben Orenstein Website

    Ben Orenstein on Twitter

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    The Art of ProductBy Ben Orenstein and Derrick Reimer
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