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#77 - The Trick Is to Know How to Unlearn Things (Part 1) - with Lorena Morales
The ability to unlearn things is what will take you further. Lorena Morales, Director of Global Digital Marketing Revenue Operations at JLL, shares how coachability and an open mind are essential for success.
Lorena dials in on how to create a customer-centric service by actually talking to your customers. Learn more about gap identification and coachability in this episode of Breadcrumbs Hot Takes Live by Revenue Cafe podcast.
HIGHLIGHT QUOTES
Success comes from being coachable to learn and unlearn things - Lorena: "We have to be coachable. We have to have an open mind always. Regardless of the size of the company, we need to develop the muscle of meaningful conversations with our customers. Basic, basic, basic, basic stuff, but that is going to take you a long way. I promise you that."
Implement what works, not what was taught to you as true - Lorena: "Learn from the new teams that you have in front of you. Stop trying to implement what worked for someone else. It sounds repetitive, but it is true. Like the people that you hire, first of all, need to be smarter than you. But other than that, they are there to help you, so try to learn from them."
You can find out more about Lorena in the link below:
- LinkedIn: https://www.linkedin.com/in/moraleslorena/
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By Gary Amaral
5
11 ratings
The ability to unlearn things is what will take you further. Lorena Morales, Director of Global Digital Marketing Revenue Operations at JLL, shares how coachability and an open mind are essential for success.
Lorena dials in on how to create a customer-centric service by actually talking to your customers. Learn more about gap identification and coachability in this episode of Breadcrumbs Hot Takes Live by Revenue Cafe podcast.
HIGHLIGHT QUOTES
Success comes from being coachable to learn and unlearn things - Lorena: "We have to be coachable. We have to have an open mind always. Regardless of the size of the company, we need to develop the muscle of meaningful conversations with our customers. Basic, basic, basic, basic stuff, but that is going to take you a long way. I promise you that."
Implement what works, not what was taught to you as true - Lorena: "Learn from the new teams that you have in front of you. Stop trying to implement what worked for someone else. It sounds repetitive, but it is true. Like the people that you hire, first of all, need to be smarter than you. But other than that, they are there to help you, so try to learn from them."
You can find out more about Lorena in the link below:
- LinkedIn: https://www.linkedin.com/in/moraleslorena/