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#79 - Improving the caller Journey with human friendly automation
- The Curated Experience Podcast hosts Joseph Maxwell of Parlance, for episode #79
- Why is the phone automated system and IVRs so universally hated
- Why speech recognition alone doesn't get the job done
- Building a phone system that works for elderly patients
- 35% of callers gets transferred, they don’t like it, and it can be prevented
- You can improve the employee experience by letting callers speak naturally to connect, when they call into your organization on the phone
- Easy to use self-service and automated call routing frees up employees to help callers who need complex support or empathy
- Connect with Joseph Maxwell on Linkedin or visit the Parlance website https://www.parlancecorp.com
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By Amas Tenumah- The Curated Experience Podcast hosts Joseph Maxwell of Parlance, for episode #79
- Why is the phone automated system and IVRs so universally hated
- Why speech recognition alone doesn't get the job done
- Building a phone system that works for elderly patients
- 35% of callers gets transferred, they don’t like it, and it can be prevented
- You can improve the employee experience by letting callers speak naturally to connect, when they call into your organization on the phone
- Easy to use self-service and automated call routing frees up employees to help callers who need complex support or empathy
- Connect with Joseph Maxwell on Linkedin or visit the Parlance website https://www.parlancecorp.com