Hey friends, today we're giving another peek behind the curtain of what it's like to run a cybersecurity consultancy. Topics include:

• Setting the right communication cadence - and communication channels - with a customer during a pentest.

• Tips for collaborating well with contractors so that the customer experience feels like "a single human pane of glass" (insert barf emoji here).

• How we're using Intercom to publish self-help/FAQ articles for 7MS.