Small Biz Flash

8-2-22 – Lift Your Customer Engagement With a Chatbot


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NEWS ROUNDUP

1

Last week, the official second quarter GDP number came in, and as suspected, the economy shrank.

But what has economists most concerned is persistent inflation.

Consumer confidence is still on a downward trend.

So far, consumers’ glum outlook on the economy hasn’t seemed to catch up with their spending habits.

https://www.bea.gov/sites/default/files/2022-07/gdp2q22_adv.pdf

https://www.bea.gov/news/2022/personal-income-and-outlays-june-2022

https://www.conference-board.org/topics/consumer-confidence

https://www.linkedin.com/pulse/financial-optimism-hits-post-2020-low-jolted-inflation-george-anders/?published=t

http://www.sca.isr.umich.edu/

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2

The Small Business Administration has revised upward its eligibility limits for how much a company can earn to still be considered small.

https://www.marketplace.org/2022/06/08/how-small-should-a-small-business-be-the-governments-answer-is-changing/

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3

The Securities and Exchange Commission delivered its annual Small Business Forum Report to Congress last week.

https://www.sec.gov/oasb/sbforum2022

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FEATURE – Lift Your Customer Engagement With a Chatbot

Chatbots today can perform a wide variety of functions, from answering questions to scheduling demos, to assisting with making a purchase. 

Depending on how a chatbot is configured, it can personalize a prospects’ experience based on the web pages they visit.

These highly customized interactions can also be designed to encourage visitors to share their contact information.

To get the answers, AI can evaluate a variety of your company’s knowledge assets.

While a big advantage of chatbots is there 24/7 availability and the reduced need for employees to jump in, keep expectations real.  You can’t launch your chatbot and then just let it be.

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I would love to hear from you! Please email me at [email protected].


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Show web site: www.smallbizflash.com

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Small Biz FlashBy Adam Hewitt