This episode features Equian's Head of Strategy and Innovation, Chris Reed, in conversation with Karen Furtado, Partner at Strategy Meets Action. Chris and Karen explore how Artificial Intelligence, Robotic Process Automation, Natural Language Processing, and Chat Bots are transforming the Property & Casualty industry. Customer experience and operational efficiencies are at the forefront of payers initiatives. Karen explains the importance of identifying the areas of focus and prioritizing the specific initiatives that will have the biggest impact to move forward in the P&C market.