This episode of CX Appeal welcomes back CTO Richard Billington. In support of National Coding Week, Louise Wright chats to Richard about the digital skills shortage, its impact on UK businesses and how things need to change to plug the gaps. And because we love a good sports analogy, there are some football references in there too…

To join the conversation and get involved with National Coding Week go to: codingweek.org.

This episode of CX Appeal was recorded on the fly, apologies in advance if the audio clarity isn’t up to our usual standard.