In this episode of  @Design WakeUp, Simon Ker and Marco Marques talk about the importance of Customer Experience in the success of a business. What key metrics a company critically needs to nail, and what insights give us the information we need to look for opportunities to improve Customer Experience?

We will also talk about Uber and if we think they might be looking at their growth strategy from the wrong lens.

💡 Check out our blog article:https://designwakeup.com/does-uber-eats-need-to-rethink-its-strategy-the-importance-of-customer-experience-to-the-success-of-a-business/