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8: Interacting with Customers
Customer support is a huge part of any business where you create products. Dealing with problems, handling requests and getting 1-star reviews all comes with the territory, so what is the best way to interact with customers? Alice, Curtis and Jelly examine their own practices to figure out what they’re doing right, and maybe give each other a little help with the process.
Show notes:
- The Customer Support Handbook, by Sarah Hatter (Amazon)
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By Alice Zhao, Curtis Herbert and Daniel “Jelly” Farrelly
4.7
1414 ratings
Customer support is a huge part of any business where you create products. Dealing with problems, handling requests and getting 1-star reviews all comes with the territory, so what is the best way to interact with customers? Alice, Curtis and Jelly examine their own practices to figure out what they’re doing right, and maybe give each other a little help with the process.
Show notes:
- The Customer Support Handbook, by Sarah Hatter (Amazon)