In this episode of the Hotelie Podcast, we share the story of John Graham. John is currently the Managing Director of Twin Farms Resort, an ultra-luxury property in Barnard, VT. In the podcast, John talks about his humbling beginnings working as a dishwasher and how he became a GM/MD at multiple hotels across the US, the importance of creating an environment where staff care about what they do, the significance of making guest interactions not feel transactional, the art of anticipating guests needs before they know what they are, and much more.

Hosted by Lucas Suero and Theo Belin

Edited by Dylan Drongesen 

Research by Ethan Nagasako