What does learning look like when hospitality, technology, and leadership are all evolving at once?

In this episode, Pascaline Hazart, Global VP of Learning & Development at Accor, joins Mona Shair-Wloch for a deep dive into how learning in the hospitality industry is being reimagined. From innovation in content design and delivery, and the role of technology (particularly AI), to the need for a balance between digital tools and human interaction, Pascaline shares how Accor approaches learning at scale across cultures and regions. Together, they reflect on the capabilities future leaders need most, and why clear communication remains one of the most essential leadership skills in times of change. Tune in for a thoughtful and practical conversation on learning, leadership, and staying human in a digital world.

Chapters:

(00:00) Introduction

(02:43) Innovation in L&D

(09:45) Measuring Impact in Learning

(13:12) The Role of Technology in Hospitality

(18:14) Balancing Technology and Humanity

(25:06) The Power of Gamification in Learning

(31:27) Human Interaction in L&D

(36:04) Global Training Needs and Cultural Differences

(41:34) Adapting Leadership Programs to Cultural Realities

(44:06) Future Fit Leadership Skills for Tomorrow

(50:40) Communicating with Impact

(55:23) Core Message for the Future of Learning