Joining Rosie on her podcast is Ingrid Bayer from the VA Institute. As an industry leader, Ingrid is the queen of communication and will reveal her 8 steps to achieving strong communication in your VA business. And with communication and trust being the biggest factors in a successful VA/client relationship, this podcast is a must for all VAs.

In this podcast, Rosie and Ingrid discuss:

· How to open lines of communication to make sure you and your client are both clear and make sure you both understand the tasks

· How business stalking will help you with your active listening and preparing questions to ask your client (without asking dumb ones!)

· How being helpful and having a positive mindset will build empathy with your client so you can understand them

· Understanding the communication styles of VARK - visual, audio, read/write, kinetic

· Why following through with things are extremely important - if you say you're going to do it - do it

· Why staying on brand and being true to yourself builds consistency and trust

· That you should never assume anything in business - try all methods of communication

· How you can always improve your communication

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