“Being heard is so close to being loved that for the average person, they are almost indistinguishable.” - David W. Augsburger. In this episode, sisters Jody and Jamee discuss the importance of listening in the process of stepping up and being heard. They discuss when and how listening is most effective, times when listening can be problematic, and how to differentiate between the two. Doing the work of listening to others’ experiences, without judgment or without a need to force change, can create a culture for genuine connectivity.