Have you ever received a report from someone who so confidently acts like they know it all, but leaves out fundamental and critical elements in the report? 

Nurse Alice shares a recent experience of when she was picking up a patient from an ER to transport to an ICU at a different hospital and encountered a handoff report from a nurse whose "know-it all" attitude was rooted in her closed-off personality and failure to recognize how sick the patient really was. Tune in to hear her 8 tips for how to deal with a "know-it all" coworker. 

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