How do you manage online reviews? If you’re not being proactive in asking for and responding to reviews or if you don’t internalize and rework your operation based on customer feedback, you need to update your customer review strategy! Understanding how your customers interact with and experience your business is vital to your success. This is why reviews are so useful… because they give you intel you may not normally have.

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Proven Principles is a hospitality operations consulting and coaching company built on the best practices of the luxury hotel industry.

We help customer-service focused businesses and vacation rental property owners drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management.

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