This week we have a long-awaited guest: Zania Barnum, Design Manager from the US working at Booking.com in Amsterdam. She tells us where here brand loyalty comes from, how that translates into her daily work, and why she switched from craft to management. Most importantly, we talk about racism, diversity and what big corporations can do to improve.

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Don't forget to subscribe, and have a listen to the Designers.fm Mixtape which includes songs from all guests on the show: https://open.spotify.com/playlist/4uCPhibuewkSeTguKas4G5?si=seZYEDLlS5St3NAEKoE24A