It's next to impossible to grow a team or a relationship with your clients without connecting with them, and the most powerful way we connect with each other is through empathy.  How do we approach empathy in a way that strengthens our connections with people?

Eric Forney and Michael Bounds discuss empathy and all of its many applications.  They break down the subtle differences between sympathy and empathy, and why they prefer receiving empathy.  They talk about the difference between performative empathy and truly felt empathy, and why the latter is so obvious to detect.  They discuss the practical applications of empathy in a work setting and how powerful it is for your teammates and clients to know they are understood by you.