Lori Kiel sold vacuums door-to-door and studied to be a travel agent, but she found her home in the hotel business. As Chief Commercial Officer at the Kessler Collection, Lori sees her role as directing traffic by keeping the experts in sales, marketing, and revenue strategy moving forward at the same speeds without crashing into each other. Susan and Lori talk about moving from prospecting to R&D, avoiding an obsession with the red pen, and creating special teams for special duties, including dealing with dead bodies.